shipping & returns
For shipments to Alaska or Hawaii call for shipping quote. Express and Next Day Service to Alaska and Hawaii are NOT available. Delivery times will be longer than specified below.
Standard Service for orders $300 and over, Express and Next Day Service for all orders, all shipments to Canada, and APO/FPO addresses must be quoted via email or by phone. Please email us at firstname.lastname@example.org or call (310) 7208008 during business hours (M-F 8:00-4:30 ST) to obtain a freight quote.
When items are in stock and the order is placed before 12:00 noon ET, you may expect these delivery times:
Standard Service: Delivery will be within 7-10 business days. Do not count weekends or holidays. Delivery times to AK and HI may vary.
Express Service: Delivery will be within 3 business days. Do not count weekends or holidays. Express Service orders can only be delivered to a street address. This service is not available for shipments to AK and HI.
Next Day Service: Delivery will be in 2 business days. Do not count weekends or holidays. Next Day Service orders can only be delivered to a street address. This service is not available for shipments to AK and HI.
If you are not happy with your SEVEN-BRAND.COM purchase, we will accept a return for an exchange for the same product or another product. Note: if you purchased your product from a 3rd party retailer you should contact them about a return. We are unable to accept returns for products purchased through our retail partners.
You may exchange your purchase within 10 days of delivery and all products must be in the condition you received.
Please note that it takes 7 to 10 business days to process exchanges once they arrive at our location. Upon receipt of your return, we will initiate the exchange process. You will receive an e-mail from SEVEN-BRAND confirming this.
Original shipping costs are not refundable. Exchange shipping costs are your responsibility. SEVEN-BRAND.COM will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).